Terms and conditions for our disclaimer:

It is important to remember that vehicle components can fail when standard just like they can do when remapped. Remapping will often show up weak points in your setup as you are now asking it to work harder than it is used to. You must look after the engine, regular servicing with good oil & parts, good quality fuel, and mechanical sympathy all help keep your engine running well, if your car needs mechanical attention, get this work done before considering a remap.

Redline Remaps Ltd does not cover the liability or warranty of any mechanical or electrical parts including the following but not limited to turbos, injectors, clutches, engines, gearboxes, DPF, EGR, and boost leaks (boost pipes) as these have a serviceable lifespan and the remap places bigger demands on these parts, which may cause issues if they are not in good health. Stage 1 remaps are within the recommended tolerances of your engine but we do not accept any liability for the engine and parts to be within their expected tolerances should part failure occur after the remap. If you want to have your vehicle checked over by the technician prior to remapping the vehicle then please book in for a data logging session before booking the remap. This is an additional paid-for service and isn’t included in the standard remapping service.

The Client Must:

• Accept all power/torque gains from your ECU remap are approximate as performance is lost over time and components perform differently depending on age and manufacturing issues.
• Accept the fuel efficiency of your vehicle after a remap depends on a number of factors including but not limited to: outside temperature, driving style, tire pressures, mileage, the weight carried by the vehicle, and regular and correct service maintenance of your vehicle.
• Redline Remaps Ltd is not liable for costs associated with fixing either present or pending faults found relating to your vehicle during its diagnostic check either before or after you have your vehicle remapped.
• Accept it is your responsibility to inform your insurance company of your car’s ECU remap.
• Accept we will not test the car above the legal speed limit on public roads and therefore are unable to confirm any performance-related times.
• That remapping can void all warranties with the vehicle manufacturer.
• Any emissions bypass control software such as DECAT, DPF, GPF, or EGR delete is to only be used for off-road use due to tax, environmental reasons, and MOT regulations.
   

By installing these Products and/or Services, you understand and agree that as a performance product and/or services, individual results may vary depending on make, model, age, engine health, and usage.

Redline Remaps Ltd shall in no way be held responsible nor liable for any of the results, claimed or otherwise, that may or may not come from the product or service.

You also agree that the original vehicle manufacturer makes its own determinations regarding the effects of Add-On products and/or services on its warranties.

Redline Remaps Ltd shall in no way be held responsible nor liable for anything pertaining to or resulting from the original vehicle manufacturer's warranty and/or terms of use.

• As part of the test drive we aim to ensure that your car has responded well to the remap service and ensure that the new settings have not caused any faults with your vehicle.
• We will not travel to your location for this; we require clients to bring the vehicle back to us should there be an issue after the work has been completed.
• We may ask you to have your vehicle diagnosed by a third-party mechanic to independently verify any issues and if this is the case, these additional fees will not be covered by ourselves. But we ask that you contact us first before paying other companies to check the vehicle over.
• If your car is diagnosed as “faulty” we can remove the remap for you, no refunds will be given for this. We can re-install the remap for you once fixed, however, we may charge for this depending on how much time is required to re-install the remap. In most cases, we are happy to provide this service at no extra charge.
• We won’t accept any liability for any bills, or loss of earnings. Any costs related to the issue should be run by us first and we must be given the opportunity to fix any issues prior to any other persons or companies working on the vehicle. Failure to do this will result in us refusing to pay any costs incurred.

Gift vouchers may be redeemed toward any of our engine tuning or remapping services. Please note:

• Only one voucher may be applied per service per customer
• Vouchers cannot be combined or stacked
• No cash refunds will be issued if voucher value exceeds service cost
• Vouchers hold no standalone cash value if unused
• We do not provide cash refunds or exchanges for gift vouchers
• Vouchers do not expire but do require booking redeemable services
• Voucher must be presented at time of vehicle drop-off to be honored
• Vouchers are to be used by private customers only

Refunds:
We will only give refunds/part refunds subject to the following conditions being met

• If you are not happy and your vehicle is returned to us within 30 days from the date of the remap process being completed, we will remove the tuned file from your vehicle, replace it with its original stock file, and refund you (excluding installation fee). This does not apply to vehicles that have had any mechanical processes such as DPF / EGR / DECAT / FLAPS delete process carried out or any other physical modifications.

• If you return your vehicle to us after 30 days, there will be a charge to return the vehicle to stock that is 50% of the cost of the original work. This does not apply to vehicles that have the DPF delete process carried out or any other modifications. No refunds will be given after the 30-day period.

• If you return the vehicle to us because it has developed a fault after the remapping process and the fault is not directly related to the actual work, we have carried out you will not be entitled to a full refund. Instead, we’ll happily return your car back to stock but no refund will be issued there may be a small charge for this to cover our time

Redline Remaps Ltd offers a limited warranty, to the original purchaser of the remap, on the file that we provide isn’t over-tuned. Proof and date of the original purchase will be required before any warranty can be contemplated. Warranties are non-transferable between cars or owners. We always work at a professional high standard to ensure you are happy with our work. If you are unhappy we are more than happy where possible to look at the issue with you and try and find a resolution to ensure you are happy with our service.